Privacy Policy

1. Who We Are

MS Devices LLC ("MS Devices," "we," "us," or "our") operates the website msdevices.com and sells printers and related products to customers across the United States. Our registered business address is in the United States. For privacy inquiries, contact us at support@msdevices.com or call (800) 420-6475.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use our site.

Information you provide:

• Name, email address, shipping and billing address, phone number when placing an order or creating an account
• Payment information (processed securely via Stripe or PayPal — we never store full card numbers)
• Messages and attachments when you contact our support team
• Email address when you subscribe to our newsletter

Information collected automatically:

• IP address, browser type, operating system, and referring URL
• Pages visited, time on site, and click behavior via cookies and analytics
• Device identifiers for mobile visitors

3. How We Use Your Information

• To process and fulfill your orders, including shipping and returns
• To communicate order confirmations, tracking updates, and support responses
• To send promotional emails (only if you opt in — unsubscribe anytime)
• To improve our website, product listings, and customer experience
• To detect and prevent fraud or unauthorized activity
• To comply with applicable US federal and state laws

4. Sharing Your Information

We share your data only as necessary to operate our business:

• Shipping carriers (UPS, FedEx, USPS) — to deliver your orders
• Payment processors (Stripe, PayPal) — to securely process transactions
• Email service providers — to send transactional and promotional emails
• Analytics providers (Google Analytics) — to understand site usage in aggregate
• Law enforcement — when required by law, subpoena, or court order

We do not sell, rent, or share your personal information for third-party advertising purposes.

5. Cookies

We use cookies to keep items in your cart, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function correctly without them.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment gateways (PCI-DSS compliant), and limited staff access to customer data. However, no method of internet transmission is 100% secure.

7. Your Rights

Depending on your state of residence (including California under CCPA), you may have the right to:

• Request a copy of the personal information we hold about you
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request correction of inaccurate data

To exercise any of these rights, email us at support@msdevices.com or call (800) 420-6475. We will respond within 30 days.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email and post the updated policy on this page with a new effective date. Your continued use of our site after changes constitutes acceptance.

11. Contact Us

Questions about this Privacy Policy? Reach our team:

• 📞 Phone: (800) 420-6475 — Mon–Fri 9 AM–6 PM ET, Sat 10 AM–4 PM ET
• ✉️ Email: support@msdevices.com
• 🌐 Website: msdevices.com