30-day hassle-free returns. We make it easy to shop with confidence.
↩️ Not satisfied? Return your printer within 30 days of delivery for a full refund — no questions asked on defective items. Free return shipping on all defective products.
We accept returns within 30 days of the delivery date. To be eligible for a return:
⚠️ Items that have been registered with the manufacturer, show signs of use, or are missing original accessories may be subject to a restocking fee of up to 15%.
| Return Reason | Return Shipping | Refund Amount | Timeline |
|---|---|---|---|
| Defective / Damaged on Arrival | Free (we pay) | 100% Full Refund | 5–7 business days |
| Wrong Item Received | Free (we pay) | 100% Full Refund | 5–7 business days |
| Change of Mind (unopened) | Customer pays | 100% Full Refund | 5–7 business days |
| Change of Mind (opened, unused) | Customer pays | Refund minus up to 15% restocking | 7–10 business days |
| Missing accessories | Customer pays | Partial refund | 7–10 business days |
We do not process direct exchanges. To get a different model, return your original item for a refund and place a new order. This ensures the fastest processing time for you.
If your printer develops a fault after 30 days, it may be covered under the manufacturer's warranty. Contact the manufacturer directly, or call us at (800) 420-6475 and our team will help guide you through the warranty claim process.